IT Engineer

• Identity & Access Management
• Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.
• Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.
• Network Engineering & Security
• Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.
• Implement and maintain security controls to protect the network and connected systems.
• Endpoint & Device Management
• Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.
• Monitoring, Alerting & Reliability
• Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.
• Centralize alerting and document runbooks so any team member can triage independently.
• Infrastructure, Automation & Resilience
• Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.
• Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.
• IT Support
• Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements.
• Documentation & Knowledge Management
• Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.
• Project Management
• Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.
• Key Collaborators
• IT
• Operations
• People Ops
• TechOps

You’re hands-on and service-oriented — as comfortable resolving a support ticket as you are leading a strategic project. No task is beneath you, and you bring the same energy to a network outage at 10pm as you do to a multi-month infrastructure initiative. You identify root causes quickly, communicate clearly with both technical and non-technical stakeholders, and own projects from scoping through delivery without needing hand-holding. You’re comfortable with AI and automation tools and know how to balance day-to-day support with longer-term strategic work. What skills or experience do I need? 4–6+ years in IT engineering, system administration, and network management. Proficiency in macOS, Windows, and Linux. Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust. Experience with enterprise device management and endpoint security. Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols. Experience with scripting, automation, and AI tools. IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus. Bonus points: High-growth startup experience. Infrastructure-as-code experience. Cloud platform familiarity (AWS, Azure, or similar). Relevant certifications (networking, security, or cloud). You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built. You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks. Key Responsibilities