ServiceNow Platform Manager

• Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
• Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
• Define and maintain platform governance, architecture standards, and best practices.
• Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
• Oversee integrations between ServiceNow and other enterprise systems.
• Manage upgrades, patches, and releases while minimizing disruption to operations.
• Drive automation and process improvement initiatives across IT and business workflows.
• Mentor and guide administrators and developers supporting the platform.
• Monitor performance, ensure data integrity, and maintain system documentation.
• Establishes and enforces governance frameworks, policies, and best practices for the platform.
• Operationalize business requirements within the platform with along with strategic roadmap planning
• ServiceNow Certified System Administrator (CSA) – Highly Preferred
• ITIL Certification – Preferred
• ServiceNow Certified Implementation Specialist (CIS) – Optional
• ServiceNow Certified Application Developer (CAD) – Optional
• Proven experience managing or developing within enterprise ServiceNow environments.
• Deep understanding of TPSM, SPM, and SOM modules.
• Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
• Experience defining platform roadmaps, governance, and operational excellence.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to operate strategically while remaining hands-on when needed
• We're an amazing place to work. Why?
• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package

Exiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.