Own Astrohaus/Freewrite's end-to-end customer experience across email, phone, and SMS, taking over day-to-day support and building the processes and systems behind it. The role centers on layering AI agents and AI-assisted workflows onto Atlas, the company's in-house ERP/helpdesk, and writing the first CX playbook so the function can scale. Reports to and works directly with founder Adam Leeb; remote-friendly with Eastern Time hours preferred.