Remote Service Coordinator

• As a Fleet Operations Specialist, you support the day-to-day execution of Formic’s Field Service organization. You serve as a real-time coordination hub for inbound service requests, technician scheduling, and customer communication.
• This role is focused on operational execution. You will triage service needs, align schedules, document activity, and ensure technicians and customers stay informed during active service events. Your work directly improves response time, technician efficiency, and customer experience across Formic’s deployed robotic fleet.
• Success in this role requires strong organization, structured thinking, and composure in fast-moving environments where clarity and responsiveness matter.
• In this role you will:
• Maintain and adjust the live Field Service Engineer schedule to reflect shifting priorities, travel plans, and technician availability
• Serve as the first point of coordination for inbound service requests during assigned coverage windows
• Triage incoming issues to determine urgency and route to the appropriate technician or internal team
• Document service activity, timelines, and follow-up actions in MaintainX, Salesforce, or related systems
• Prepare daily service summaries and support service huddles to align on open issues and coverage gaps
• Support shift transitions and on-call handoffs with clear documentation
• Provide structured customer updates during active service events
• Escalate complex or high-risk issues with clear context and documentation
• Partner with Field Service Engineers to ensure tickets are completed and closed accurately
• What makes you a great fit:
• Experience in service coordination, dispatch, operations support, or similar roles
• Strong organizational skills and ability to manage competing priorities
• Clear written and verbal communication skills in customer-facing environments
• Comfort working across CRM, ticketing, and scheduling systems
• Structured thinker who gathers relevant information before acting
• Professional composure in fast-paced, uptime-critical environments
• Compensation
• Compensation for this remote contractor role will be determined based on the scope of work, level of responsibility, and the contractor’s experience. The final compensation structure will be outlined in the independent contractor agreement.
• Our Total Rewards
• At Formic, we believe people do their best work when they feel supported both professionally and personally. For international consultants, we offer a focused set of benefits and engagement perks designed to support flexibility, ownership, and impact, including:
• Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications. About the role:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. This role will work one of the following shifts: 5:00am - 2:00 pm Colombia Time (GMT -5) 12:00pm - 9:00 pm Colombia Time (GMT -5) About the team: